Service Reviews For Sport Clips Haircuts of Camarillo

I like the Sport Clips concept, especially the hot towel & scalp massage and have been a regular customer for about 2 years at the Camarillo location. However, I won’t be coming back because of habitual problems with their computer system. I bought a 6 pack of MVP haircuts and the computer couldn’t find my 6th pre-paid haircut so the store charged me for it a second time. I reviewed my records and confirmed I’d only received 5 of the 6 haircuts I’d paid for. I asked the manager to e-mail or call me with a list of dates when I’d used the haircuts but she never got back to me and I had to dispute the charges with Citibank. Also, every time I try to leave a tip with my credit card, the staff can’t get the computer to work right and they have to call a manager to fix it. It’s a shame because the haircuts are good and I like the overall experience, but the unreliability of their records and the service of the staff make it so that I won’t be going back. It’s just not worth the hassle.

Very poor customer service. When we initially called to make an appointment because the online check was “unavailable at this time” the lady argued with me and told me “it works for everyone else” and declined to check us in over the phone. After we refreshed the app and we were able to get it to work we were told to be there at 1:56 (50 minute wait) we arrived at 1:58 and were told that since we didn’t show up on time our stylist was now on a 1 hour lunch break. The lady was rude and did not apologize for the inconvenience. I have had a good experience with this company till today. I would like you to do better.

I sat in line for over an hour in your camarillo and twice your people pushed the person who just had their hair cut that there dad or son looks like they need one, neither were in line and it pushed me and another person farther down the line, I am a regular and will never give you my business again, I just left your competition and honestly they blow your service away, I want my hour and 15 you took from me back, this really upset me and was a horrible way to treat your customers